Rubbish Collection Camden Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Camden provides waste and rubbish collection services to residential and commercial customers. By booking a collection or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business, landlord, tenant, agent or organisation who requests and pays for the rubbish collection service.

Service means any waste, refuse, junk, rubbish, bulky item or recycling collection, clearance or disposal carried out by Rubbish Collection Camden.

Booking means a confirmed request for Services made by the Customer via phone, email, online form or any other method accepted by Rubbish Collection Camden.

Waste means any materials, items or substances presented by the Customer for collection, including household waste, garden waste, commercial waste, furniture, appliances and other general rubbish, subject to these Terms and Conditions.

2. Scope of Services

Rubbish Collection Camden provides scheduled and one-off rubbish and waste collection services, including but not limited to household clearances, office clearances, bulky waste removal, garden waste removal and general rubbish clearance. The exact scope of the Service will be agreed at the time of Booking.

The Service includes loading of Waste, reasonable labour to access items safely, transportation and disposal or recycling at appropriately licensed facilities, in accordance with applicable waste management legislation and regulations.

We reserve the right to refuse to collect certain items or materials, including but not limited to hazardous or prohibited waste, where collection or transport would be unlawful, unsafe, or beyond the agreed scope of the Service.

3. Booking Process

3.1 Bookings may be made by phone, email or through our online enquiry or booking system. A Booking is only confirmed when we have provided you with a time and date for the collection and you have accepted any quoted price or pricing structure.

3.2 The Customer is responsible for providing accurate information when placing a Booking, including the location of the collection, access details, type and approximate volume or weight of Waste, and any special circumstances that may affect the Service.

3.3 Any quote provided before arrival is based on the information supplied by the Customer. If, on arrival, we find that the Waste volume, type or access conditions differ materially from the information provided, we may adjust the price, amend the Service, or refuse to carry out the Service. Any revised price will be agreed with the Customer before the Service proceeds.

3.4 We will use reasonable efforts to attend at the agreed time and date, but all attendance times are estimates and may be subject to change due to traffic, operational issues, or circumstances beyond our control. We will endeavour to notify the Customer of any significant delay or need to reschedule.

4. Access and Customer Obligations

4.1 The Customer must ensure that we have safe, lawful and reasonable access to the premises and to the Waste at the agreed time. This includes arranging any necessary permissions, parking, building access codes or keys, and ensuring that pathways and access routes are clear.

4.2 The Customer must ensure that the Waste presented for collection is clearly identified, separated where requested, and does not contain items that are prohibited or hazardous under these Terms and Conditions.

4.3 Where lifting or removal of items requires special handling, dismantling, or working at height, the Customer must inform us at the time of Booking. We reserve the right to decline or adjust the Service if such requirements were not disclosed.

4.4 If we attend the premises at the agreed time but are unable to complete the Service due to lack of access, absence of the Customer where their presence is required, or other reasons within the Customer’s control, we may charge a call-out fee or reasonable abortive costs.

5. Payments and Charges

5.1 Our charges are based on factors including volume, weight, type of Waste, labour required, accessibility and any additional services such as dismantling or sorting. Pricing details will be explained at the time of Booking or on arrival before work commences.

5.2 Unless otherwise agreed in writing, payment is due on completion of the Service on the day of collection. We may accept payment by cash, card or other methods notified to the Customer.

5.3 For business customers, we may offer invoicing terms subject to approval. Unless otherwise agreed, invoices are payable within 14 days of the invoice date. We reserve the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

5.4 All charges are quoted inclusive or exclusive of VAT as stated at the time the quote is given. The Customer is responsible for any applicable taxes.

5.5 If additional Waste is presented for collection on arrival that was not included in the original quote, we may adjust the charge accordingly and will seek the Customer’s agreement before proceeding with collection.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving us as much notice as reasonably possible. Cancellations should be made by phone or email.

6.2 If the Customer cancels a Booking with less than 24 hours’ notice, we reserve the right to charge a reasonable cancellation fee to cover administration and any costs incurred in preparing for the Service.

6.3 If we are unable to carry out the Service due to circumstances beyond our reasonable control, we may cancel or reschedule the Booking without liability to the Customer, other than refunding any pre-paid charges for Services not provided.

6.4 If the Customer wishes to change the date, time, location or scope of the Service, this must be agreed with us prior to the scheduled attendance. We will use reasonable efforts to accommodate changes but cannot guarantee availability or that the original pricing will remain unchanged.

7. Waste Types and Prohibited Items

7.1 The Customer must not present any hazardous or prohibited waste for collection, including but not limited to asbestos, clinical or medical waste, chemicals, oils, fuels, gas bottles, pressurised containers, explosives, radioactive materials, corrosive substances, paints containing hazardous solvents, or any other items that are restricted by current waste management legislation.

7.2 If we discover that the Waste includes prohibited or hazardous items, we may refuse to collect all or part of the Waste, or may require an amended service and pricing structure to comply with regulations. Any additional costs or liabilities arising from undisclosed hazardous Waste may be charged to the Customer.

7.3 Electrical items, refrigerators, freezers, mattresses and other regulated products will be handled and disposed of in accordance with applicable regulations. Additional handling or disposal charges may apply, which will be explained to the Customer.

7.4 The Customer warrants that the Waste does not contain any items of significant personal, financial or sentimental value that they intend to keep. We accept no responsibility for any such items removed and disposed of as part of the Waste collection.

8. Environmental and Waste Regulations

8.1 Rubbish Collection Camden is committed to responsible waste management and will dispose of or recycle Waste at appropriately licensed facilities in accordance with applicable UK waste legislation and environmental regulations.

8.2 We may provide documentation or receipts relating to the transfer or disposal of Waste upon request, including waste transfer notes where required by law. Business customers are responsible for retaining such documents for their own records and regulatory compliance.

8.3 The Customer agrees to cooperate with us in any reasonable requests related to waste classification, segregation, or documentation required to comply with environmental or waste regulations.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

9.2 Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the Service, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Booking giving rise to the claim.

9.3 We will take reasonable care when carrying out the Service, but we are not liable for any pre-existing damage to property, fixtures, fittings or items, or for damage arising from inherent defects, poor installation, unreasonable loading or wear and tear.

9.4 The Customer is responsible for protecting any surfaces, flooring, walls, gates, driveways or other areas that might reasonably be at risk during the removal and loading of Waste, including the use of floor coverings or protective materials where necessary.

9.5 We are not liable for any indirect, consequential or purely economic loss, including loss of profits, business interruption, loss of data, or loss of opportunity, arising from or in connection with the Service.

9.6 If the Customer instructs us to remove items from lofts, roof spaces, basements or other areas that are difficult to access, they acknowledge that such areas may present additional risk. We reserve the right to refuse access where we deem conditions unsafe. If we proceed at the Customer’s request, liability for any reasonable damage caused in gaining safe access will be limited as set out in these Terms and Conditions.

10. Customer’s Property and Neighbouring Land

10.1 The Customer is responsible for ensuring that they have lawful authority to allow the removal of all items presented as Waste. By instructing us, the Customer confirms that they are the owner of the items or have the owner’s permission to dispose of them.

10.2 The Customer will indemnify us against any claims, costs or losses arising from the removal or disposal of items where the Customer did not have proper authority to dispose of them.

10.3 Where Waste is stored or must be moved across shared spaces, communal areas or neighbouring land, the Customer must ensure that any necessary consents are in place. We are not responsible for disputes arising from access across third-party property.

11. Complaints and Service Issues

11.1 If the Customer is dissatisfied with any aspect of the Service, they should contact us as soon as possible, providing details of the issue and any supporting information.

11.2 We will investigate complaints promptly and aim to resolve them fairly, which may include revisiting the site, reviewing documentation, or discussing possible remedies with the Customer.

11.3 Any claims relating to damage or loss must be reported to us in writing within 7 days of the Service being carried out. Failure to notify us within this period may affect our ability to investigate and resolve the issue.

12. Data Protection and Privacy

12.1 We will collect and process personal data relating to the Customer for the purposes of managing Bookings, providing Services, processing payments and meeting legal obligations.

12.2 We will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to keep such data secure and confidential.

12.3 We may retain records of Bookings, invoices and waste transfer notes for as long as required for legal, accounting or regulatory purposes.

13. Changes to these Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business practices or the nature of our Services.

13.2 The Terms and Conditions applicable to a particular Booking are those in force at the time the Booking is confirmed. Continued use of our Services after any changes have been made will constitute acceptance of the revised Terms and Conditions for future Bookings.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or with any Service provided by Rubbish Collection Camden, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Service provided, whether contractual or non-contractual.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by Rubbish Collection Camden in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Customer and Rubbish Collection Camden in relation to the Service and supersede any prior discussions, correspondence or understandings.

15.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the efficient provision of the Service, provided that this does not reduce the level of service provided to the Customer.