Rubbish Collection Camden Privacy Policy

This Privacy Policy explains how Rubbish Collection Camden collects, uses, shares and protects personal data relating to customers in our service area. It applies to all Rubbish Collection Camden customers, including residential and business customers, who use our rubbish and recycling collection services within the Camden area.

Who we are and scope of this policy

Rubbish Collection Camden is a rubbish and recycling collection service operating in the Camden area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data described in this Privacy Policy.

This policy applies to personal data we process about our customers and prospective customers in the Camden area, including data collected through our website, by telephone, by email, and during the provision of our collection services.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include the following.

Identification and contact details: name, title, address, email address, telephone number and, where relevant, business contact details.

Service and account information: details of your collection address, service type, collection schedule, access information you provide for our teams to reach your property, customer account numbers and related records.

Billing and payment details: records of payments made, payment method, partial card information where necessary for transaction identification, and billing history. We do not store full card details where payment is taken through a secure payment processor.

Communication data: records of communications with you, such as emails, letters, telephone calls, and messages you send via our online forms or other communication channels.

Usage and technical data: information about how you use our website and online services, such as pages viewed, time and date of visits, device type, approximate location data derived from your IP address, and technical logs generated by our servers.

Compliance and incident data: information relating to complaints, service incidents, health and safety reports, suspected fraud, and legal claims or disputes involving our services.

How we collect personal data

We collect personal data directly from you when you contact us, request a quote, set up or manage an account, arrange a collection, pay a bill or make a complaint or enquiry. We also collect data when you complete forms on our website or speak with our customer support teams.

We may receive personal data about you from third parties where this is necessary to provide our services. For example, we may receive address or contact details from a landlord, managing agent or local authority where we provide communal or contracted services. We also generate personal data ourselves when we record logs of service delivery and interactions with you.

Lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, the lawful basis will usually be one or more of the following.

Contract: where processing is necessary to enter into or perform a contract with you, such as when we set up and manage your rubbish collection service, arrange collections, issue bills and take payments.

Legal obligation: where we must process personal data to comply with legal or regulatory requirements, including waste management regulations, tax rules, accounting standards, health and safety obligations and record keeping duties.

Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, and your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, handling customer queries, preventing and detecting fraud, securing our systems and defending our legal rights.

Consent: where we rely on your explicit consent, for example for certain optional communications or where we use cookies or similar technologies on our website that are not strictly necessary. You may withdraw consent at any time, but this will not affect the lawfulness of processing before consent was withdrawn.

How we use your personal data

We use your personal data for the following purposes.

To provide rubbish and recycling collection services, including setting up accounts, arranging and confirming collections, managing collection schedules and providing customer support.

To administer billing and payments, including issuing invoices, processing payments, managing arrears and handling billing queries.

To respond to enquiries, complaints and requests, and to communicate with you about changes to our services, terms or policies.

To plan, monitor and improve our services, including operational planning, service performance analysis, staff training and service development.

To maintain the security and integrity of our systems, networks and premises, and to prevent and detect fraud or misuse of our services.

To comply with legal and regulatory obligations, cooperate with regulators and public bodies, and manage legal claims and disputes.

Data sharing and processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, and only to the extent required.

Service providers: we use providers to support the delivery of our services, such as IT hosting companies, customer management system providers, secure payment processors, call handling services and data storage providers. These providers act as data processors and may only process personal data on our documented instructions, subject to confidentiality and security obligations.

Operational partners: where we work with subcontractors, transport providers or waste processing facilities, we may share relevant address and service data to enable them to carry out contracted tasks.

Professional advisors and insurers: we may share information with legal advisers, accountants, auditors and insurers as needed for advice, compliance, audit and claims handling.

Public authorities and regulators: we may disclose information where required by law or regulation, or where necessary to protect our rights or the rights of others, for example to local authorities, courts, law enforcement or regulatory bodies.

We do not sell your personal data to third parties.

International transfers

Where our service providers transfer or store personal data outside the United Kingdom, we take steps to ensure that an adequate level of protection is in place. This may include relying on adequacy regulations or implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, customer account and billing records are kept for up to seven years after the end of the relevant financial year to meet legal and tax obligations. Service records and operational logs may be retained for similar periods where relevant to our legal obligations or potential claims.

Where personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

How we protect your personal data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, encryption where appropriate, staff training and regular review of our security practices and procedures.

Your data protection rights

As a customer of Rubbish Collection Camden within our service area, you have a number of rights under data protection law in relation to the personal data we hold about you.

Right of access: you have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification: you have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we are not required to retain it for legal reasons.

Right to restriction: you may request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy.

Right to data portability: in some cases you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit this data to another controller, where technically feasible.

Right to object: you can object to processing based on our legitimate interests, including any direct marketing activities, and we will stop processing unless we have compelling legitimate grounds or are required to do so by law.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your rights, or have any questions or concerns about how we handle your personal data, you can contact us using the details provided on our main customer communications. We may need to verify your identity before acting on your request to protect your data from unauthorised access.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have used your data. We encourage you to contact us first so we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Rubbish Collection Camden customers in our area from the date it is made available. We recommend that you review this policy periodically to stay informed about how we use and protect your personal data.